Heartstead

InLife

5.0 Hearts: Exceptional

Summary

  • Participant surveys show strong satisfaction.
  • Staff surveys show strong satisfaction.
  • Registered not-for-profit organisation.
  • Support worker pay: Significantly above typical
  • High casual staffing (88%) may affect continuity of care.
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Compliance

Disability

Financial

Participant Satisfaction

Survey verified by Heartstead
Net Promoter Score (NPS) +47
Excellent

Confidence: Good (recent , many responses , internally conducted )

  • Participants and their families were asked "Would you recommend InLife as a service provider?"
  • 47% more gave a rating of 9 or 10 than gave 0-6.
  • An NPS score of +47 is very high: +30 is considered "Excellent" and +50 is considered "Outstanding"
Strengths highlighted in the survey
  • Particularly high satisfaction with the support workers themselves.
  • Participants feel very comfortable speaking up when unhappy about something.
  • Very easy to get in touch with coordinators.
Quotes from participants
“Inlife has been the best care organisation I have had; consistent; caring, kind support staff who have initiative and genuine interest, I can't speak more highly of the team. it warms my heart.”
“We are extremely grateful for the incredible service you offer. This feedback is to build on something that is already great. We appreciate that InLife offers service far beyond anything we have experienced before with a team of people who deeply care about enhancing the lives of their clients. Thank you!”

Media Mentions

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Discussion Online

“We are so incredibly grateful for the professionalism, support and joy provided by InLife to our brother who is in 24/7 care”

Staff

Staff pay

Staff pay by quartile, 2024-2025(Annualised, full-time equivalent)

Staff happiness

Survey verified by Heartstead
Net Promoter Score (NPS) +51
Excellent

Confidence: Excellent (recent , many responses , conducted by a 3rd party )

  • Staff members of all types were asked "Would you recommend working at InLife?"
  • 51% more gave a rating of 9 or 10 than gave 0-6.
  • An NPS score of +51 is very high: +30 is considered "Excellent" and +50 is considered "Outstanding".
  • Score was much higher than for other firms surveyed, placing them in the highest group.
Strengths highlighted in the survey
  • 82% of support workers think "daily decisions made at InLife demonstrate that quality care is a top priority."
  • 87% of support workers say they have access to the things they need to do their job well.
  • 88% of support workers see themselves working at InLife two years from now.
  • 89% of support workers feel they are paid fairly for the work they do.
Quotes from staff
“There is a lot of respect, real respect for both employees and clients. It has the best reputation among NDIS providers as far as I know. The pay rates are very good.”
“I just love the fact Inlife focuses on mental health and well-being of staff as well as it’s clients. It’s very kind and a safe workplace.”
“More consistent hours, everything else about the company is good there is just a lack of consistent hours.”

Homes

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